This Privacy Policy explains how Mizwaj ("we", "our", "us") collects, uses and protects information when you use our mobile application and related services (the "Service"). By using Mizwaj, you agree to the practices described below.
1. Information we collect
We collect information you provide and information generated through your use of the Service:
- Account information: full name, phone number, email address, password, and profile photo.
- Order & transaction data: products and services you book, vendor selections, delivery details, and payment confirmations.
- Location data: device location used to suggest nearby vendors and to enable order tracking.
- Device & usage data: device identifiers, OS version, app version, crash logs and analytics events.
- Communications: messages between you and vendors, drivers, or our support team.
2. How we use your information
- To create and maintain your account.
- To process orders, payments, and deliveries.
- To match you with relevant vendors and service categories.
- To enable real-time order tracking and driver assignment.
- To send service notifications, updates and important account messages via push notifications, SMS or email.
- To improve the Service, prevent fraud, and ensure platform security.
- To comply with applicable laws and regulations.
3. Sharing your information
We share information only as needed to deliver the Service:
- Vendors and drivers involved in fulfilling your order receive the minimum data required (e.g., name, phone, delivery address).
- Payment providers process transactions securely; we do not store full card details.
- Cloud and analytics providers (such as Firebase) receive technical data to operate and improve the app.
- Authorities, if required by law or to protect rights and safety.
We do not sell your personal information.
4. "Send to a friend" orders
If you place an order to be delivered to someone else, we use the recipient's contact and address information solely to complete that delivery. Recipients can request removal of their data after delivery.
5. Data retention
We retain your information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.
6. Security
We use industry-standard safeguards including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission or storage is 100% secure, but we work to protect your data continuously.
7. Your rights
- Access, correct, or update your personal information from within the app.
- Request deletion of your account and associated data.
- Withdraw consent for optional data uses (e.g., marketing notifications).
- Disable location permissions from your device settings (some features may be limited).
8. Children's privacy
Mizwaj is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us so we can remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you in-app or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
10. Contact us
If you have questions or requests regarding this policy, contact us at support@mizwaj.com.